Child Safety & Minor Protection Policy
Effective Date: October 05, 2025
Applies to: Soulmate mobile application
Contact: safety@slmt.app
1. Purpose and Commitment
Soulmate is committed to maintaining a safe environment for all users. The platform is strictly intended for adults and does not allow the participation of minors under any circumstances. Protecting children from online risks, grooming, exploitation, or exposure to inappropriate content is a core safety priority and legal obligation of Soulmate.
2. Age Restriction (18+)
2.1. Soulmate is exclusively for users 18 years of age or older.
2.2. By creating an account, users confirm that they meet the minimum age requirement.
2.3. Any attempt to create an account as a minor or misrepresent age is strictly prohibited.
3. Age Verification
3.1. Soulmate uses an age declaration system (Age Gate) during registration, requiring users to enter their full date of birth.
3.2. If there is suspicion that a user may be underage, Soulmate may request additional age verification (e.g., ID verification or selfie verification).
3.3. Failure to complete age verification results in immediate account deletion.
4. Detection of Underage Users
Soulmate identifies potential underage users through:
5. Reporting Underage Users
5.1. Users can report suspected underage accounts using the Report function.
5.2. Reports are reviewed by the Trust & Safety Team within defined priority timelines.
5.3. False reports made in bad faith may lead to enforcement actions.
6. Grooming and Exploitation Prevention
Soulmate strictly prohibits:
7. Zero Tolerance on CSAM
Soulmate has a zero tolerance policy for Child Sexual Abuse Material (CSAM).
8. Cooperation with Law Enforcement
Soulmate cooperates fully with:
9. Moderation and Enforcement
The Trust & Safety Team reviews reports related to minor safety. Enforcement actions include:
10. Safety Technology and Monitoring
Soulmate uses a combination of:
11. Data Retention for Safety Cases
To prevent repeated abuse and comply with legal obligations:
12. User Education and Responsibility
13. Contact & Reporting
To report safety concerns involving minors, contact us: safety@slmt.app
Subject: Child Safety Concern
We respond with priority to all minor safety cases.
Effective Date: October 05, 2025
Applies to: Soulmate mobile application
Contact: safety@slmt.app
1. Purpose and Commitment
Soulmate is committed to maintaining a safe environment for all users. The platform is strictly intended for adults and does not allow the participation of minors under any circumstances. Protecting children from online risks, grooming, exploitation, or exposure to inappropriate content is a core safety priority and legal obligation of Soulmate.
2. Age Restriction (18+)
2.1. Soulmate is exclusively for users 18 years of age or older.
2.2. By creating an account, users confirm that they meet the minimum age requirement.
2.3. Any attempt to create an account as a minor or misrepresent age is strictly prohibited.
3. Age Verification
3.1. Soulmate uses an age declaration system (Age Gate) during registration, requiring users to enter their full date of birth.
3.2. If there is suspicion that a user may be underage, Soulmate may request additional age verification (e.g., ID verification or selfie verification).
3.3. Failure to complete age verification results in immediate account deletion.
4. Detection of Underage Users
Soulmate identifies potential underage users through:
- user reports,
- behavioral signals,
- profile content review,
- Trust & Safety investigation.
5. Reporting Underage Users
5.1. Users can report suspected underage accounts using the Report function.
5.2. Reports are reviewed by the Trust & Safety Team within defined priority timelines.
5.3. False reports made in bad faith may lead to enforcement actions.
6. Grooming and Exploitation Prevention
Soulmate strictly prohibits:
- grooming (gradual manipulation of a minor for abuse),
- inappropriate communication with minors,
- solicitation, exploitation, or sexualization of minors,
- attempts to move conversations with suspected minors off-platform.
7. Zero Tolerance on CSAM
Soulmate has a zero tolerance policy for Child Sexual Abuse Material (CSAM).
- Any CSAM content or attempt to share it results in immediate and permanent account termination.
- Content is securely preserved and reported as required by international child protection laws.
- Soulmate complies with global child safety regulations, including reporting obligations to appropriate legal authorities.
8. Cooperation with Law Enforcement
Soulmate cooperates fully with:
- child protection organizations,
- digital safety agencies,
- local and international law enforcement
- when cases involve risk to minors.
9. Moderation and Enforcement
The Trust & Safety Team reviews reports related to minor safety. Enforcement actions include:
- warning or education (in low-risk cases),
- temporary suspension during investigation,
- permanent ban for verified violations,
- legal reporting when required.
10. Safety Technology and Monitoring
Soulmate uses a combination of:
- human moderation,
- automated detection signals,
- user reports,
- to identify safety risks. No automated system makes final moderation decisions—every case is reviewed by trained safety specialists.
11. Data Retention for Safety Cases
To prevent repeated abuse and comply with legal obligations:
- Safety-related records may be temporarily retained for up to 90 days.
- Evidence of CSAM, grooming, or high-risk activity is stored as required by law.
12. User Education and Responsibility
- Soulmate does not match minors with adults.
- Users must not engage with anyone they suspect may be underage.
- Any inappropriate or unsafe behavior must be reported immediately.
13. Contact & Reporting
To report safety concerns involving minors, contact us: safety@slmt.app
Subject: Child Safety Concern
We respond with priority to all minor safety cases.