Privacy Policy and Personal Data Processing
Soulmate App
Effective Date: October 05, 2025
Jurisdiction: United Arab Emirates (UAE)
Executive Summary
Soulmate respects your privacy and protects your personal data. We do not sell user data, do not run advertising tracking, and do not use third-party analytics SDKs. All personal data is stored securely on servers in accordance with UAE data protection principles. You control your data — you can request its deletion at any time through the in-app setting Delete Account or by email: privacy@slmt.app.
1. General Information
This Privacy Policy explains how Soulmate (“App”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data. By using the App, you confirm that you are at least 18 years old and agree to the terms of this Policy.
2. Data Controller
Soulmate Software FZCO
License: 84737745
Address: Dubai Digital Park, Dubai Silicon Oasis, UAE
Contact email: privacy@slmt.app
3. Data We Collect
We only collect the data necessary to operate the App:
Soulmate App
Effective Date: October 05, 2025
Jurisdiction: United Arab Emirates (UAE)
Executive Summary
Soulmate respects your privacy and protects your personal data. We do not sell user data, do not run advertising tracking, and do not use third-party analytics SDKs. All personal data is stored securely on servers in accordance with UAE data protection principles. You control your data — you can request its deletion at any time through the in-app setting Delete Account or by email: privacy@slmt.app.
1. General Information
This Privacy Policy explains how Soulmate (“App”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data. By using the App, you confirm that you are at least 18 years old and agree to the terms of this Policy.
2. Data Controller
Soulmate Software FZCO
License: 84737745
Address: Dubai Digital Park, Dubai Silicon Oasis, UAE
Contact email: privacy@slmt.app
3. Data We Collect
We only collect the data necessary to operate the App:
We do not process sensitive medical, financial, biometric, or government ID data.
We do not use advertising trackers or third-party profiling.
4. Purpose of Processing
We use personal data strictly for:
5. AI Transparency
Soulmate uses AI-assisted logic to calculate compatibility insights based on your answers and interaction patterns. These results are informational only and are not psychological or medical evaluation. AI suggestions do not make decisions for you — users always control their experience.
6. User Content & Moderation
The App allows user-generated content (UGC) such as photos and messages. We enforce strict moderation:
7. Legal Basis for Processing
Data is processed lawfully on the basis of:
8. Data Storage and Security
Your data is stored on secure cloud servers located in Moscow, Russian Federation and managed by REG.RU CLOUD. Security includes:
9. Third-Party Sharing
We do not sell or rent your data. Limited sharing applies only to:
We do not use advertising trackers or third-party profiling.
4. Purpose of Processing
We use personal data strictly for:
- Account creation and authentication
- Matching mechanics and compatibility insights
- Communication features (chat, reactions)
- User safety (report/block system, fraud prevention)
- Improving the App functionality
- Legal compliance (Apple/Google policies, UAE law)
5. AI Transparency
Soulmate uses AI-assisted logic to calculate compatibility insights based on your answers and interaction patterns. These results are informational only and are not psychological or medical evaluation. AI suggestions do not make decisions for you — users always control their experience.
6. User Content & Moderation
The App allows user-generated content (UGC) such as photos and messages. We enforce strict moderation:
- No nudity, violence, harassment, spam, hate speech or fraud
- Manual moderation by the safety team
- Report and Block features available 24/7
- Violators may be restricted or banned
7. Legal Basis for Processing
Data is processed lawfully on the basis of:
- User consent
- Contractual necessity (service operation)
- Legitimate interest (platform safety and fraud protection)
- Legal compliance
8. Data Storage and Security
Your data is stored on secure cloud servers located in Moscow, Russian Federation and managed by REG.RU CLOUD. Security includes:
- Encrypted transmission (HTTPS/TLS)
- Encrypted storage
- Role-based access control
- Protection from unauthorized access and leaks
9. Third-Party Sharing
We do not sell or rent your data. Limited sharing applies only to:
We do not share data for advertising or tracking.
10. Data Retention and Deletion
11. User Rights
You may:
12. Children's Privacy
Soulmate is for users aged 18+ only. We immediately delete accounts of minors reported to us.
13. Safety Disclaimer
We encourage responsible communication. Soulmate cannot guarantee the intentions of other users. In case of danger, contact local emergency services immediately.
14. Changes to Policy
We may update this Policy to meet legal or platform requirements. Updates will be published at:
https://slmt.app/privacy
15. Contact
For privacy or legal matters: privacy@slmt.app
Support hours: 10:00–22:00 (UTC+3)
10. Data Retention and Deletion
- Your data is stored while your account is active
- After account deletion request:
- Data is erased within 30 days
- Backups removed within 90 days
- Delete account anytime in Settings → Delete Account
- Or request deletion at privacy@slmt.app
11. User Rights
You may:
- Access your data
- Edit your profile
- Delete your account and data
- Request data export
- Withdraw consent
- Report abuse of data
12. Children's Privacy
Soulmate is for users aged 18+ only. We immediately delete accounts of minors reported to us.
13. Safety Disclaimer
We encourage responsible communication. Soulmate cannot guarantee the intentions of other users. In case of danger, contact local emergency services immediately.
14. Changes to Policy
We may update this Policy to meet legal or platform requirements. Updates will be published at:
https://slmt.app/privacy
15. Contact
For privacy or legal matters: privacy@slmt.app
Support hours: 10:00–22:00 (UTC+3)
Safety Data
User reports, blocking records
Identity Data
Name, birth date, gender, profile photo
Contact Data
Email, phone number (verification only)
Profile Data
Personality factors, interests (tags), left content reactions
Technical Data
IP address, device model, OS version (for security)
Interaction Data
Pinches, connects, reports, messages
Cloud hosting providers
Secure storage
Payment platforms (Apple/Google)
Subscription validation
Legal authorities
By court order only