SOULMATE Support Center
Let’s solve it together. If something’s not working, we’re here for you. Just drop us a message — we’ll help as soon as possible.
Try these steps:
- Restart your phone
- Update the app via the App Store or Google Play
- Check your internet connection
- If nothing helps — contact us and we’ll fix it manually
Make sure notifications are enabled in your phone and app settings.
- If everything looks good but still no alerts — get in touch with us.
Don’t worry — your data is safely stored on our servers. Just write to us and we’ll restore everything quickly.
Go to Soul → Settings → Delete Profile.
If that doesn’t work — connect support@slmt.app and we’ll help you do it manually. We also recommend checking our Data Deletion Policy.
If that doesn’t work — connect support@slmt.app and we’ll help you do it manually. We also recommend checking our Data Deletion Policy.
- Resolve registration issues
- Check for errors in compatibility or tests
- Review suggestions and feedback — we love those!
Contact us:
Email: support@slmt.app
Support chat: look for Soul screen within the app, under “Settings”
Response hours: Daily from 10:00 to 22:00 (+3 GMT), on business days
We’re here for you
Soulmate isn’t just algorithms — it’s real people who care about your journey. Message us, call us, ask us — we’re here to support you in finding true connection.
Email: support@slmt.app
Support chat: look for Soul screen within the app, under “Settings”
Response hours: Daily from 10:00 to 22:00 (+3 GMT), on business days
We’re here for you
Soulmate isn’t just algorithms — it’s real people who care about your journey. Message us, call us, ask us — we’re here to support you in finding true connection.